1) Scope

This policy applies to purchases of:

• Group mentorship programmes
• 1:1 mentorship/coaching sessions (single sessions or packs)
• Subscriptions (monthly support / Mentor Inbox)
• Digital materials provided as part of a programme (templates, videos, guides, trackers)

Separate policy: Outcome Rebate (conditional) is governed by the Outcome Rebate Policy (Refund or Extension) and is separate from standard cancellation/refund terms.

2) Definitions

• “We / Us” means Sigulp (the mentorship provider).
• “You” means the participant/customer.
• “Services” means live sessions, 1:1 calls, reviews, feedback, and support.
• “Digital Content” means downloadable or accessible materials (PDFs, templates, recordings, dashboards, trackers).
• “Programme Start Date” means the date a programme begins, or the date you first receive live support, feedback, or materials—whichever is earlier.

3) Your right to cancel within 14 days (cooling-off)

If you buy online/at a distance, you have a 14-day cooling-off period starting the day after purchase.

3.1 Cancel within 14 days and services have NOT started

You will receive a full refund of the amount paid.

3.2 If you ask us to start services within the 14 days

If you request access to materials or delivery of services during the cooling-off period, you acknowledge that:

• You are asking us to begin performing the contract before the 14 days ends; and
• If you later cancel within the 14 days, you will pay for the portion of services already delivered (pro-rata); and
• If digital content has been fully supplied and accessed, you may lose the right to cancel that digital content portion.

Operational note: At checkout/invoice, we may request confirmation such as:
“I request immediate access/start of services and understand refunds may be reduced pro-rata once delivery begins.”

4) Cancellation after the 14-day period (or after services begin)

Once services have started (delivery of materials, feedback, or sessions), refunds are handled as follows:

4.1 Programmes (group or 1:1 programme formats)

Before the Programme Start Date:

• Cancel 7+ days before start: refund 100% (minus any reasonable administrative costs if stated).
• Cancel less than 7 days before start: refund 75% (or credit), unless you choose to transfer to a later cohort (see Transfers).

After the Programme Start Date:
Refunds become pro-rata based on what has been delivered, because capacity is reserved and materials/support are provided.

We calculate pro-rata refunds using:

• Sessions delivered/available; plus
• Work delivered (reviews, feedback, calls, structured support); plus
• Digital content provided; plus
• Reserved mentor capacity (where applicable).

Indicative pro-rata schedule:

• After Week 1: up to 50% refund available (minus delivered value)
• After Week 2: up to 25% refund available (minus delivered value)
• After Week 3 or later: no refund (credit may be offered at our discretion)

4.2 1:1 sessions (single or packs)

• Reschedule is allowed with 24 hours’ notice (one reschedule per session).
• Cancellation with 24+ hours’ notice: refund or credit for that session.
• Cancellation with less than 24 hours’ notice or no-show: session is charged and non-refundable.

4.3 Subscriptions (monthly support / Mentor Inbox)

• You can cancel anytime; cancellation takes effect at the end of the current billing period.
• Subscription fees are non-refundable once the billing period begins, unless required by law.

5) Transfers (moving cohorts / swapping dates)

Instead of a refund, you may request a one-time transfer to a later cohort/programme start date if:

• You request it before the Programme Start Date; and
• You have not consumed a material portion of services.

Transfers are subject to availability and must be used within 3 months of the original start date.

6) Refund method and timing

• Approved refunds are issued to the original payment method used at purchase.
• Refunds are processed within 14 days of approval.

7) What is not refundable

The following are typically non-refundable once delivered/provided:

• Digital content already accessed/downloaded (templates, guides, recordings)
• Completed reviews and feedback already delivered (CV review, LinkedIn review, portfolio review, written feedback)
• Services missed due to no-shows or late cancellations
• Any third-party costs incurred at your request (where applicable)

8) Exceptions (fairness clause)

We may provide refunds/credits outside this policy in exceptional circumstances (e.g., serious illness), at our discretion. Supporting evidence may be requested.

If we cancel a programme or cannot deliver a material part of the service, you will receive either:

• A full refund; or
• A transfer to a later date plus an appropriate credit—your choice.

9) How to cancel

To cancel, email info@sigulp.co.uk with:

• Your full name
• Purchase date
• Service purchased (programme/session/subscription)
• Reason (optional)

We will confirm cancellation and any refund/credit outcome in writing.